BPO - Collection Patient Advocate (Onsite Setup)

Have you ever struggled to resolve a medical billing issue on your own? It’s a harsh reality that people deal with every day. Patient Advocates help reduce this burden by working with patients to find solutions that show fairness and genuine concern for each patient’s unique personal and financial circumstances.

Patient Advocates handle high call volumes daily, resolving billing discrepancies and ensuring smooth transactions with patients from all walks of life. This role is a great opportunity to further develop your accounting skills while also building better interpersonal, critical thinking, and time management skills.

See if this job is right for you. ⬇️

How You Spend Your Eight Hours

• Adhere to all local, state, and federal laws, regulations, and guidelines, as well as the company’s standards for patient-friendly collections

• Handle a high volume of inbound and outbound calls, meeting a minimum daily goal of 200 calls

• Maintain acceptable update, talk time, and no-account-up percentages

• Communicate clearly, promptly, and positively with patients

• Maintain confidentiality at all times

• Collaborate with manager to identify personal learning needs and achieve goals using available resources

• Work with other departmental associates when applicable to ensure the client’s continued success

• Commit to improvements, as necessary, based on performance feedback

• Accept responsibility for own actions while taking ownership of departmental outcomes

• Escalate patient complaints to management as applicable

• Exemplify the mission, vision, and core values of the client in all personal and professional settings

• Accomplish other duties as assigned by management

What You Must Possess

• Computer proficiency (required)

• Willingness to ask people to pay their medical bills

• Availability to work between 8:00 a.m. to 6:00 p.m. CDT, Monday through Friday and from 9:00 a.m. to 1:00 p.m. CDT Saturday

• Organizational skills, attention to detail, and flexibility

• Ability to communicate clearly and concisely

• Ability to perform repetitive tasks and multitask with a high level of accuracy

• Excellent verbal communication and interpersonal skills

• Ability to work well in a fast-paced, changing environment

• Working knowledge of HIPAA, FDCPA, and Red Flag regulations

• Professional attitude and composure in urgent or confrontational situations

• Effective critical thinking, problem-solving, and decision-making skills

• Excellent time management skills

• Ability to work independently and collaboratively

• Willingness to develop and retain professional relationships with coworkers

What You Shall Receive

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service 

• VL/SL credits upon regularization

• Friendly and supportive work culture

• 13th-month pay and other Philippine-government-mandated benefits

• Non-taxable allowances

• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Full-time position

• Monday to Friday, night shift

• On-site work setup

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.