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BPO - Ecommerce Customer Support Representative (Onsite Setup)

  • On-site
    • Paranaque City, National Capital Region, Philippines
  • ₱31,000 per month
  • Operations

Job description

We’re seeking a highly motivated and experienced customer service professional to handle inbound inquiries via phone, email, and chat. This is a contract remote role (40 hours/week), you must be based in California for time zone alignment.

Key Responsibilities:

  • Handle customer inquiries and support requests via phone, email, and live chat

  • Assist customers with order questions, returns, product information, and general support

  • Process and update orders in Shopify

  • Communicate clearly and professionally in writing and over the phone

  • Accurately complete tasks using Adobe Acrobat, Microsoft Office, and other systems

What We’re Looking For:

  • Minimum 3–4 years of customer service experience in a call center or similar setting

  • Excellent verbal and written communication skills

  • Strong computer literacy and ability to multitask across platforms

  • Ideally, experience with tools like Shopify, Microsoft Office, Adobe Acrobat, email platforms, and other digital systems

  • A friendly, problem-solving attitude and a self-starter mindset

  • Quiet, professional home work environment and reliable internet connection

  • To ideally work PST hours initially as they ramp up and then move to CST

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