BPO - Part-time Technical Support Representative - Healthcare (Hybrid Setup)

Support jobs remain invaluable for companies even in the face of AI and automation, stemming from the irreplaceable nature of human communication. When customers get frustrated over technical problems, they want more than cold and calculated machine answers; they want tailored guidance and assistance.

Technical support representatives bring a blend of technical knowledge and high emotional intelligence to the table, and nowhere is this more crucial than in situations where specialized skills (such as accounting and HIPAA compliance) complicate an already exhausting attempt to understand new software or tools.

See if this is the right job for you. ⬇️

How You Spend Your Eight Hours

• Act as the first line of technical support (tier 1 support)

• Assist customers with troubleshooting and resolving technical issues with patient billing, patient payments, and accounts receivable (AR) workflow automation

• Help train customers to use the software

• Ensure full HIPAA compliance at every level

What You Must Possess

• Excellent communication skills

• Good technical support experience

• Excellent critical thinking skills and ability to think outside the box

• Ability to provide email, voice, and chat support at the same time

• Attention to detail

• Positive attitude, self-motivation, and responsiveness

• Experience in accounts receivable (AR) and revenue cycle management (RCM), medical billing, electronic medical records (EMRs), and accounting

• Basic to advanced knowledge of Microsoft Excel functions and features

• Familiarity with HubSpot

• Basic knowledge of the Health Insurance Portability and Accountability Act of 1996 (HIPAA)

• Knowledge of basic system-specific language such as JSON (a plus)

What You Shall Receive

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service

• VL/SL credits upon regularization

• Friendly and supportive work culture

• 13th-month pay and other Philippine-government-mandated benefits

• Non-taxable allowances

• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Part-time position

• Monday to Friday, 6:30 AM to 3:30 PM CST (8:30 PM to 5:30 AM Philippine time)

• Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.