BPO - Senior Customer Experience & Sales Specialist (Outbound/Inbound) (Hybrid Setup)

Are you a seasoned customer service and sales professional who thrives on meaningful customer interactions and delivering results?

Do you bring confidence, clarity, and professionalism to every conversation? If you’re experienced, adaptable, and driven to make an impact, we’d love to connect with you.

As a Senior Customer Experience & Sales Specialist, you’ll serve as a key point of contact for customers—guiding conversations, building trust, and converting inquiries into booked appointments. Working Eastern Time hours, you’ll play a critical role in delivering high-quality service while managing both outbound and inbound interactions, along with essential data entry tasks in a remote setup.

How You’ll Spend Your Day

• Master the client’s systems, workflows, and standard operating procedures

• Deliver first-level customer support via inbound and outbound calls, engaging with customers interested in painting services

• Confidently assess customer needs, provide service information, and schedule free estimate appointments

• Accurately document interactions in Salesforce (and other tools when needed), ensuring proper dispositioning and follow-ups

• Perform data entry tasks, including lead creation, updates, and cadence management

• Address customer concerns and escalate complex issues when necessary

• Apply sales techniques, including objection handling and closing strategies, to increase booked appointments

• Maintain a consistently professional, engaging, and customer-focused communication style aligned with the client’s brand

• Collaborate with the team and continuously improve through feedback and performance insights

• Take on additional responsibilities as you grow within the role

What You Must Bring (Client Priorities)

• 5-7+ years of experience in customer service and/or sales, preferably in a call center or similar environment

• Strong sales experience, with proven ability to persuade, handle objections, and close opportunities

• Excellent spoken and written English communication skills, with a clear, neutral, and professional conversational style suitable for engaging with U.S.-based customers

• High level of tech proficiency, with the ability to quickly learn and navigate multiple systems efficiently

• Strong self-learning ability and adaptability, with minimal supervision required

• Ability to work Eastern Time Zone (EST) hours

Nice to Have

• Experience using CRM tools such as Salesforce

• Background in the home services industry

• Experience in high-volume outbound calling environments

What You’ll Receive

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service

• VL/SL credits upon regularization

• 13th-month pay and government-mandated benefits

• Non-taxable allowances

• Performance-based increases, bonuses, and additional perks

• A supportive and collaborative work environment

What You Should Consider

• Full-time role

• Monday to Friday, night shift (EST hours)

• Hybrid setup with on-site training

Why Join Our Company

We’re a company that values open communication, genuine connection, and continuous growth. Our leadership team listens, supports, and empowers employees to succeed. Recognized as a Certified Great Place to Work, we foster an inclusive environment where individuals are respected, supported, and encouraged to thrive.